Privacy Policy

1. Introduction & Accountability

JunkYardGeorge ("we", "us", or "our") operates the website www.junkyardgeorge.ca and provides junk removal services in British Columbia. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information under British Columbia's Personal Information Protection Act (PIPA) and Canada's Anti-Spam Legislation (CASL).

We are accountable for all personal information under our control and have designated our management team to oversee compliance with applicable privacy laws.

2. Personal Information We Collect

When you use our online booking form or contact us, we collect only the personal information required to deliver our services:

• Contact Details: Full Name, Phone Number, Email Address.
• Service Location: Pickup Address, City within Fraser Valley, BC.
• Booking Information: Preferred service date, time slot, selected junk categories, material surcharges, number of trailers requested, and any access notes provided.
• Technical Data: Basic log information such as IP address, browser type, and time of request for security and system diagnostics.

3. Purpose of Collection & Use

We collect and use your personal information strictly for the following business purposes:

• To schedule, confirm, and perform your requested junk removal service.
• To send transactional notifications regarding your booking via SMS, phone call, or email.
• To respond to your inquiries, estimates, or customer service requests.
• To maintain internal business records, invoicing, and tax accounting.
• To ensure website security and prevent fraudulent bookings.

4. Consent (BC PIPA & CASL Compliance)

By submitting a booking request on our website, you provide express consent for JunkYardGeorge to contact you via phone, SMS, or email regarding that specific booking request and transaction.

Under Canada's Anti-Spam Legislation (CASL), we will not send you marketing or promotional electronic messages without your separate express consent. You may withdraw your consent for any non-essential communication at any time by contacting us or replying STOP to any text message.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share limited personal data only under the following circumstances:

• Service Providers & Operational Tools: Secure automated tools used exclusively for service dispatch and notifications (e.g., Twilio for SMS delivery, Google Calendar for appointment scheduling). These third parties are obligated to keep your data confidential and secure.
• Legal Compliance: When required by Canadian or BC provincial law, court order, or regulatory authority.

6. Safeguards & Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, theft, modification, or disclosure. All data submitted through our website is encrypted via Secure Sockets Layer (SSL/TLS).

7. Retention & Destruction

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required for legal, tax, and reporting obligations. Once no longer required, your personal data is securely deleted or anonymized.

8. Accessing & Correcting Your Personal Information

Under BC PIPA, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To submit an access or correction request, please contact us using the details below.

9. Contact Us / Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices in British Columbia, please contact: